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September/25/2008 Hylands Enterprises
Our goal here at Hylands Enterprises is to make sure that you have the best shopping experience possible. In addition, while it is necessary for us to collect certain personal information during purchases, we respect and protect your right to privacy. The following policy is designed to answer any questions and concerns you may have regarding your privacy and the security of your information. If you have any additional questions or concerns, please contact our customer service department and we will take care of any of your questions.
What Information Do We Collect and How?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process your order and to notify you of your order status. We use merchant services to process your order, so to help protect from fraudulant purchases, your information is verified through them before the card purchase is processed. We may also use the information we collect to occasionally notify you about important changes to our website, new services, and special offers we think you will find valuable. If you would rather not receive this information, just e-mail our webmaster to remove your email from the newsletter.
With Whom Do We Share Your Information?
Hylandsolar.com does not sell, trade, or rent your personal information to others. Period.
How Do We Protect Your Information?
Hylandsolar.com is committed to protecting the information you provide us. We use our merchant site during checkout to ensure your information is protected. The security of your information, transactions, and money is the core of our business and our top priority. Our cart merchant system automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you are using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches our merchant, it stays on a server that is heavily guarded both physically and electronically. Merchant servers sit behind an electronic firewall and are never directly connected to the internet, so your private information stays private. Whenever you shop online, make sure whe you enter private information that you see the https:// instead of the standard http://. That is the first clue to show that your information will be secure.
Further Information About Hylandsolar.com
In return for making a purchase or registering at our site, we offer to keep you informed of new and ongoing benefits, exclusive sales and promotions and other customer-only benefits. We appreciate any additional, optional information you are willing to share with us. This optional information helps us tailor your experience at our site, showing you content that we think might be interesting to you. Depending on the information you give us, we will also provide you with relevant information, gift ideas, and other special offers.
If you make a purchase at Hylandsolar.com, we include you in our list to receive email updates about special offers, new products and services, and relevant information. If for any reason you do not wish to receive this information or do not wish for us to provide information as described in this Privacy Policy, please reply to any of our emails and type "unsubscribe" in the subject line or send an e-mail to our customer service email to opt out. You may opt out of receiving future mailings at any time.
Acceptance of cookies is not a requirement to browse our site; however, our shopping cart does require the acceptance of cookies to work properly. Cookies are never used to store sensitive customer information such as names, addresses, passwords or credit card numbers. If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order via our toll-free number: (877)-570-9826.
There are several "e-mail to a friend" features on our site that allow you to easily share product or other valuable information with your friends. Any e-mails provided to us in the use of these features are used solely for direction of the e-mail communication. These e-mails are not retained in our database nor are they used for any communication other than the purpose for which they are originally solicited.
Return Information
We want you to be 100% satisfied with your purchase, and are confident that you will be. But if for any reason you are not satisfied, you may return your product, provided it is in unused condition, and it is within 10 days of delivery. To receive a refund/exchange from us, items must be returned within 10 days, with shipping and insurance prepaid (sorry, no C.O.D's can be accepted). Unfortunately, shipping fees cannot be refunded, unless it's for some reason a wrong product, or an error on our part. Before returning any item, please use our contact form to request a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA# (which is valid for 10 days). Some of our products are offered with free shipping, so please note if you return a product that has free shipping the actual outbound shipping costs will be deducted from your return refund.
Damaged/Broken Products
In the event that your products were damaged during transit, we ask that you keep the entire original package, packaging material and containers for later inspection. If the driver of the delivery agent is present during delivery, please note the damage in full detail on the delivery receipt. Even if the package appears to be slightly damaged please note this when you sign for delivery. Some products, especially our tubular skylights and solar attic fans are very fragile, even knowing we package our contents to prevent damage during shipping, it does happen from time to time. Please Notify us immediately so that we can solve the situation for you and get you the product in your hands as soon as possible. Before returning any item, you must first email or call our customer service department for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number. Please don't throw away or alter any of the product and packaging, it must be in the same condition as it was received in order for us to properly establish that the damage was due to shipping, and not due to some other cause. We will not accept claims for shipping damage if any of the packaging or contents have been altered or discarded.
Shipping Information
We ship worldwide, if your located outside the United States, we ask that you contact us with your location, so we can give you a shipping quote. With foreign custom checks and changing foreign orders, we want to make sure we are up to date on the exact shipping charges. Shipping and handling charges are based on merchandise total value and/or merchandise total weight, for each delivery address. When you place an order with us, you should normally get the item within 3-7 business days depending upon delivery location. All products sent are fully insured for their retail value. Please inspect your order immediately upon arrival. Check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, Please note this condition on all copies of the delivery receipt prior to signing for the shipment. Then, inspect each part individually for damage. If the driver is not present at the time of your inspection, please contact us immediately. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.
Free Shipping
Items that are marked free shipping, or if your order qualifies for our freeshipping promotion, applies only for standard ground shipping. Entire order must be shipped to a single address. Cannot be combined with any other promotional offer nor is this offer valid on previous purchases. Free Shipping only applies to orders to be shipped to a valid address within the continental United States. Not available for shipments to P.O. boxes or out of country purchases. The customer is responsible for all shipping costs for returned merchandise. Offer not valid on cancelled or out of stock merchandise. Solarlightingplanet.com reserves the right to change or discontinue our shipping offers at any time we feel.
September/25/2008 Hylands Enterprises
Our goal here at Hylands Enterprises is to make sure that you have the best shopping experience possible. In addition, while it is necessary for us to collect certain personal information during purchases, we respect and protect your right to privacy. The following policy is designed to answer any questions and concerns you may have regarding your privacy and the security of your information. If you have any additional questions or concerns, please contact our customer service department and we will take care of any of your questions.
What Information Do We Collect and How?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process your order and to notify you of your order status. We use merchant services to process your order, so to help protect from fraudulant purchases, your information is verified through them before the card purchase is processed. We may also use the information we collect to occasionally notify you about important changes to our website, new services, and special offers we think you will find valuable. If you would rather not receive this information, just e-mail our webmaster to remove your email from the newsletter.
With Whom Do We Share Your Information?
Hylandsolar.com does not sell, trade, or rent your personal information to others. Period.
How Do We Protect Your Information?
Hylandsolar.com is committed to protecting the information you provide us. We use our merchant site during checkout to ensure your information is protected. The security of your information, transactions, and money is the core of our business and our top priority. Our cart merchant system automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you are using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches our merchant, it stays on a server that is heavily guarded both physically and electronically. Merchant servers sit behind an electronic firewall and are never directly connected to the internet, so your private information stays private. Whenever you shop online, make sure whe you enter private information that you see the https:// instead of the standard http://. That is the first clue to show that your information will be secure.
Further Information About Hylandsolar.com
In return for making a purchase or registering at our site, we offer to keep you informed of new and ongoing benefits, exclusive sales and promotions and other customer-only benefits. We appreciate any additional, optional information you are willing to share with us. This optional information helps us tailor your experience at our site, showing you content that we think might be interesting to you. Depending on the information you give us, we will also provide you with relevant information, gift ideas, and other special offers.
If you make a purchase at Hylandsolar.com, we include you in our list to receive email updates about special offers, new products and services, and relevant information. If for any reason you do not wish to receive this information or do not wish for us to provide information as described in this Privacy Policy, please reply to any of our emails and type "unsubscribe" in the subject line or send an e-mail to our customer service email to opt out. You may opt out of receiving future mailings at any time.
Acceptance of cookies is not a requirement to browse our site; however, our shopping cart does require the acceptance of cookies to work properly. Cookies are never used to store sensitive customer information such as names, addresses, passwords or credit card numbers. If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order via our toll-free number: (877)-570-9826.
There are several "e-mail to a friend" features on our site that allow you to easily share product or other valuable information with your friends. Any e-mails provided to us in the use of these features are used solely for direction of the e-mail communication. These e-mails are not retained in our database nor are they used for any communication other than the purpose for which they are originally solicited.
Return Information
We want you to be 100% satisfied with your purchase, and are confident that you will be. But if for any reason you are not satisfied, you may return your product, provided it is in unused condition, and it is within 10 days of delivery. To receive a refund/exchange from us, items must be returned within 10 days, with shipping and insurance prepaid (sorry, no C.O.D's can be accepted). Unfortunately, shipping fees cannot be refunded, unless it's for some reason a wrong product, or an error on our part. Before returning any item, please use our contact form to request a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA# (which is valid for 10 days). Some of our products are offered with free shipping, so please note if you return a product that has free shipping the actual outbound shipping costs will be deducted from your return refund.
Damaged/Broken Products
In the event that your products were damaged during transit, we ask that you keep the entire original package, packaging material and containers for later inspection. If the driver of the delivery agent is present during delivery, please note the damage in full detail on the delivery receipt. Even if the package appears to be slightly damaged please note this when you sign for delivery. Some products, especially our tubular skylights and solar attic fans are very fragile, even knowing we package our contents to prevent damage during shipping, it does happen from time to time. Please Notify us immediately so that we can solve the situation for you and get you the product in your hands as soon as possible. Before returning any item, you must first email or call our customer service department for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number. Please don't throw away or alter any of the product and packaging, it must be in the same condition as it was received in order for us to properly establish that the damage was due to shipping, and not due to some other cause. We will not accept claims for shipping damage if any of the packaging or contents have been altered or discarded.
Shipping Information
We ship worldwide, if your located outside the United States, we ask that you contact us with your location, so we can give you a shipping quote. With foreign custom checks and changing foreign orders, we want to make sure we are up to date on the exact shipping charges. Shipping and handling charges are based on merchandise total value and/or merchandise total weight, for each delivery address. When you place an order with us, you should normally get the item within 3-7 business days depending upon delivery location. All products sent are fully insured for their retail value. Please inspect your order immediately upon arrival. Check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, Please note this condition on all copies of the delivery receipt prior to signing for the shipment. Then, inspect each part individually for damage. If the driver is not present at the time of your inspection, please contact us immediately. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.
Free Shipping
Items that are marked free shipping, or if your order qualifies for our freeshipping promotion, applies only for standard ground shipping. Entire order must be shipped to a single address. Cannot be combined with any other promotional offer nor is this offer valid on previous purchases. Free Shipping only applies to orders to be shipped to a valid address within the continental United States. Not available for shipments to P.O. boxes or out of country purchases. The customer is responsible for all shipping costs for returned merchandise. Offer not valid on cancelled or out of stock merchandise. Solarlightingplanet.com reserves the right to change or discontinue our shipping offers at any time we feel.
Free Shipping
